Privacy & Policy

Veloce Electrical Services

Last updated: 25 August 2026

Veloce Electrical Services respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how Veloce Electrical Services collects, uses, stores and protects personal information provided through our website, advertising platforms, contact forms, enquiries and other interactions with our business.

1. Information We Collect

Depending on how you interact with us, we may collect personal information including:

  • Your full name

  • Phone number

  • Email address

  • Residential or business address

  • Details about your electrical enquiry or requested services

  • Information provided when requesting a quote

  • Information provided when booking or arranging electrical services

  • Any other information you voluntarily provide to us

We only seek information that is reasonably necessary for us to respond to your enquiry, provide our services, prepare quotes, communicate with you and operate our business.

2. How We Collect Your Information

We may collect personal information when you:

  • Contact us by phone, email or other communication methods

  • Submit an enquiry through our website

  • Request a quote or electrical service

  • Complete a form through our advertising platforms, including Facebook or Instagram

  • Contact us through social media

  • Engage Veloce Electrical Services to perform electrical work

  • Otherwise voluntarily provide information to us

Some information submitted through Facebook or Instagram lead forms may be pre-filled using information associated with your social media account.

3. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries and requests

  • Contact you about the services you have requested

  • Prepare quotes and estimates

  • Schedule and provide electrical services

  • Communicate with you regarding your job

  • Process invoices and payments

  • Maintain business and customer records

  • Improve our services and customer experience

  • Respond to feedback, complaints or requests

  • Send relevant marketing communications where permitted by law

We will not use your personal information for purposes unrelated to our business activities unless permitted or required by law.

4. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to operate our business and provide services to you.

This may include disclosure to:

  • Contractors or tradespeople involved in providing requested services

  • Suppliers or service providers where necessary to complete your work

  • Accounting, invoicing or business software providers

  • Website, hosting or technology service providers

  • Advertising and social media platforms where you have submitted information through those platforms

  • Professional advisers where reasonably necessary

  • Government authorities or other parties where required or authorised by law

We do not sell your personal information.

5. Facebook and Instagram Lead Forms

If you submit your details through a Facebook or Instagram advertisement operated by Veloce Electrical Services, the information you provide may be collected through Meta's lead-generation services and provided to us so that we can respond to your enquiry.

We may use the information you provide to contact you regarding your electrical enquiry, provide further information, arrange a quote or discuss our services.

Your use of Facebook and Instagram is also subject to Meta's own privacy policies and terms.

6. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be stored electronically using business, communication, accounting, website, advertising and cloud-based service providers.

We only retain personal information for as long as reasonably necessary for the purposes for which it was collected, or where we are required to retain it by law.

7. Overseas Service Providers

Some of the technology, advertising, website, cloud-storage or software providers we use may store or process information outside Australia.

Where personal information is disclosed to an overseas service provider, we take reasonable steps to ensure that the information is handled appropriately and in accordance with applicable privacy obligations.

8. Access and Correction

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We will respond to reasonable requests in accordance with applicable privacy laws.

9. Privacy Complaints

If you believe that Veloce Electrical Services has handled your personal information incorrectly or has breached applicable privacy obligations, please contact us so that we can investigate your concern.

We will review your complaint and take reasonable steps to resolve the issue.

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or privacy obligations.

The latest version will be published on our website with the date of the most recent update.

11. Contact Us

If you have any questions about this Privacy Policy, want to request access to your personal information, request a correction, or make a privacy complaint, please contact:

Veloce Electrical Services

Phone: 0424488458

Email: info@veloceelectricalservices.com.au

Website: veloceelectricalservices.com.au